Thank you for purchasing PETJC's products

If you have any questions about the product, you can contact us through our technical service support email, our professional technical staff he will help you solve the problems encountered.

Go to the official technical website
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to
We need 12-24 hours processing time and then your order will be shipped. If you buy a automatic litter box, for European customers we ship from Germany, 2-7 days can be received, for American customers we ship from Shenzhen, China, 7-15 days can be received; other products purchased All shipped from Shenzhen, China, 7-15 days to receive.
For more detailed shipping policy, please check
All orders are free shipping and tax.
2-7 working days Free express delivery to EU only for automatic cat litter box shipping from Germany warehouse. 3-15 working days delivery to US or EU for all products are shipped from China.

We have a 30-day return policy, which means you can request a return within 30 days of receiving the item.

To be eligible for a return, your item must be in the same condition as the item you received, unworn or unused, labeled and in its original packaging. You will also need a receipt or proof of purchase.
For specific return procedures and fees, please contact
For more detailed return policy, please check

Yes, all orders are free tax.

We will ship automatic cat litter box by local UPS or DHL express company from Germany warehouse to EU and via EMS or Yunexpress delivery from China to US or EU. Transport logistics track can be traced.
For more detailed shipping policy, please check

Special promotion of used items from Amazon customer orders returned from the function of all normal can be used, but the product will exist minor wear and tear, minor bumps and other defects exist, so the price is very good. Because the product is returned from an Amazon order, so it can not be invoiced.

Customers who purchase this product can also enjoy the official PETJC after-sales service guarantee, including after-sales questions and answers, technical support, product maintenance, etc. (After the purchase of the hands found to have serious damage please contact us promptly, we will solve the relevant problems for you)

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