Refund policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving the item.

To be eligible for a return, your item must be in the same condition as the item you received, unworn or unused, labeled and in its original packaging. You will also need a receipt or proof of purchase.

Acceptable return

1. For defective products (such as product not working, product damaged, missing accessories, received the wrong item, etc.) please check your order when you receive it, if the item is defective, damaged, or received the wrong item, please contact us immediately so we can assess the problem and correct it.

We provide a timely replacement, repair, or return service within 30 days of receipt, customers do not need to pay more

2. For non-defective products (such as orders shipped due to customer errors, wrong selection, unsatisfactory products received, etc.), we provide return services within 30 days after receipt, but the customer is responsible for the Return logistics fee, the specific return fee depends on the product.

Unacceptable return

1 The returned product is in a different condition than the one received, if there are signs of wear and use, proof of purchase cannot be provided, etc.

2 Product damage caused by improper operation

3 products received more than 30 days

4 Specials and Discounts products or Gift Cards

5 Certain types of merchandise cannot be returned, such as perishables (such as food, flowers, or plants), custom products (such as special orders or personalization), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

To initiate a return, you can contact us at support@petjc.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back to us without a prior return request will not be accepted.

You can always contact us at support@petjc.com with any return issues.

Communicate

The quickest way to make sure you get what you want is to return the item you have, and once the return is accepted, buy the new item separately.

Refund
Once we have received and checked your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and issue the chargeback.